Refund policy

Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.lunaratime.co by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been worn or damaged. Return shipping is covered by us. Returns are only applicable to orders made on www.lunaratime.co. 

Any order that fails quality inspection (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. We reserve the right to reject personalized items without providing reason. Personalized, engraved or embossed products cannot be returned.

To request a return, please contact us via email support@lunaratime.co. Let us know why you are returning your item. The item must be returned in original condition with box, warranty cards, user manual, and any items included. Carefully package merchandise to prevent damage in transit.